​Privacy Policy

 

Midtown Media LLC — Jarvis SMS Program
Effective date: September 17, 2026

 

This policy explains how Midtown Media LLC ("Midtown Media," "we," or "us") handles information for its Jarvis text-message program and related project and support communications. Jarvis is our AI assistant. This policy applies to these communications; it is not a description of every website, photography, video-production, or other business activity.

 

Information we collect

 

We collect the name and mobile number you provide, your messaging preferences, your consent and opt-out records, and the contents of messages you exchange with us. Your messages may include project details, scheduling information, questions, and other information you choose to provide. Our messaging providers also process delivery information and technical records needed to transmit and troubleshoot messages.

 

Please do not send passwords, payment-card details, medical records, or other highly sensitive information by text.

 

How we use information

 

We use this information to provide project updates, coordinate shoots and appointments, send requested reminders, answer questions, maintain your communication preferences, and operate and protect the messaging service. This SMS program does not send advertisements, promotional offers, or sales solicitations.

 

Jarvis uses AI to assist with replies. Its current SMS reasoning runs on a locally hosted model, but messages still pass through Twilio and telecommunications carriers. A message may be reviewed by an authorized Midtown Media representative to provide service or address a problem. Ask for human assistance when you need clarification or confirmation of an important detail.

 

Service providers and disclosure

 

We use service providers, including Twilio and telecommunications carriers, to transmit messages and operate the service. They process information needed for those services. We may also disclose information when required by law or reasonably necessary to protect rights, safety, or the security of the service.

 

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile numbers and consent records are not supplied to other businesses for their independent marketing. Using providers to deliver this program does not authorize them to use your consent to enroll you in unrelated marketing programs.

 

Your messaging choices

 

Joining the SMS program is optional and is not a condition of purchasing services. Message frequency varies with your projects and conversations. Message and data rates may apply under your mobile plan.

 

Reply STOP to end participation. You may receive one final message confirming the opt-out. Reply HELP for assistance, or email info@midtownmediapro.com. Choosing not to receive texts does not prevent you from contacting us by email.

 

Retention and security

 

We retain contact, consent, preference, and relevant business records for as long as needed to operate the program, honor opt-outs, resolve issues, and meet applicable obligations. We may retain limited suppression records so we do not contact a number that has opted out.

 

Jarvis's temporary SMS conversation context is kept in memory and expires after inactivity or a restart. Information deliberately saved as a business note can persist separately. Twilio, carriers, and other business systems may retain their own records; clearing Jarvis's temporary context does not delete those records.

 

We use access restrictions and reasonable safeguards appropriate to the service. Text messaging is not a suitable channel for confidential credentials or highly sensitive records.

 

Requests and contact

 

To ask about your information, request a correction or deletion, or raise a privacy concern, email info@midtownmediapro.com. We may verify your identity before responding and may retain information needed for legal obligations or to honor an opt-out.

 

If we change this policy, we will post the updated version and effective date. New uses requiring additional consent will be handled separately.

 

Midtown Media LLC
Flagstaff, Arizona
info@midtownmediapro.com